Welcome to STEPCRAFT Product Support
1. The first place you should go is on this page where we have links to FAQs, Videos, Tech Bulletins and Product Manuals.
2. You can also visit our dedicated FAQ website, www.CNCFAQ.us. You will find answers to many common questions, from technical to operational
3. If you can not find answers in the above two locations, please email our support team at [email protected]. Sending an email to this address will create a support ticket in our system, which will allow our team to track your issue and resolve it quickly.
4. Our Support team is available via phone Monday thru Friday from 9am to 5pm Eastern Standard Time. Note: You may be required to leave a voice message for our support department during periods of high call volume. We will respond within 48 hours. We do our best to return calls by 2pm the same business day, but it may be the next business day - we appreciate your patience. If your matter is urgent, please email [email protected].
- If you have a Remote Support appointment please click here to download the remote connection software.
- If you have a Training appointment please click here to download the meeting connection software.
Stepcraft Support Manager
ENGRAVING LASER DL445
3D PRINTING HEAD
HOT WIRE CUTTER
REMOTE SWITCHABLE POWER CONTROLLER
2 LAYER MODULE LM-01
SUSPENDED WORKPIECE HOLDER